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The most powerful leaders have a solid understanding of how their emotions and actions affect the people around them. It stands to reason that the better a leader relates to and works with others, the more successful he or she will be.


According to Daniel Goleman, an American psychologist who helped to popularize emotional intelligence, there are five key elements to emotional intelligence:

  • Self-awareness

  • Self-regulation

  • Motivation

  • Empathy

  • Social skills

The multiple levels of Conversational EQ address all these leadership skills—step by step. As leaders level up through the emotional circuit they will have learned and experienced several levels of emotional intelligence skills. 

Now we complete the circuit with a final techniques to elevate leaders skills. These deal with creating an environment of psychological safety. After constructing a framework for safe conversations—or Conversations with HEARTS...

  • Heard

  • Empathetic

  • Appreciated

  • Reflective

  • Trusting

  • Safe

We move to the final level of Conversational EQConflict & Feedback. This is where we provide skills necessary for leaders to address difficult conversations and provide feedback in a way that leaves all parties satisfied with the results. At this level participants learn to...

  • See conflict as an opportunity for collaborative change

  • Provide peer feedback that is heard and safe

  • Disarm emotional triggers

  • Address the Elephant in the room