Building and leading dynamic teams requires an advanced level of emotional intelligence. During this stage we teach three basic skills required to elevate leaders to this level of competency. These are...

1.  EQTunement

EQTunement is the skill we need to avoid Corrective Complex and move a conversation towards Collaborative Change. To do this, we combine emotional intelligence, and the act of attunement.

  • Emotional Intelligence: the capacity to be aware of, express and control emotions - responding appropriately ourselves and helping others do the same.
  • Attunement: to bring into accord, harmony, or sympathetic relationship. 

Emotional Intelligence is extremely important for team success. By adding attunement techniques—bringing accord, harmony and the sharing of a common understanding and feeling—we accelerate Collaborative Change and empower dynamic teams. 


Joy is how we measure the effectiveness of EQTunement and convert emotional intelligence into emotional wealth.

We define Joy as the feeling of being glad to be together. When we enjoy our conversations, achieving Collaborative Change becomes much easier. The more we invest in joy and use EQTunement, the more effective we will be at having conversations that produce action, change and results.

2.  S.O.A.r

Four conversational techniques are necessary to achieve EQTunement. These four techniques communicate that you see, hear, understand and care.

  • Summary

  • Open Questions

  • Appreciations

  • Reflections

3.  H.E.A.R.T.S

Putting all the skills learned to this point and apply them to impactful conversations that are:

  • Heard
  • Empathetic
  • Appreciated
  • Reflective
  • Trusting 
  • Safe

During this level of game play, teams play together as a group and apply all skills learned through previous levels of Conversational EQ.

Once these skills have been mastered we move to the final level of Conversational EQConflict & Feedback. This is where we provide skills necessary for leaders to address difficult conversations and provide feedback in a way that leaves all parties satisfied with the results.